The second call resolved the issue in about 2 minutes. Would it be faster to move money / shares to a different institution?ĮDIT: Fixed now, but both calls waited for almost exactly 60 minutes before someone picked up. I've been listening to music on the "direct line" for 32 minutes now. The rep was unable to enable MFA again, suggested I needed to restart my phone and gave me a direct line to avoid waiting again, and wished me luck. No, if you have a Symantec Credential you will be able to register and use it with NMLS and will not be required to obtain an additional one.Trying to move the Symantec "VIP Access Token" MFA app from an old phone to a new one.įirst, on what planet is it normal to need to speak to a human to enable / disable / modify this? I've moved a dozen accounts using two other token generating apps requiring about 2-3 hours time and no need to make a phone call.Īfter waiting an hour, I spoke with someone who was able to disable it, but when I logged in again I was not prompted for the token code. If I already have a two-factor credential through Symantec do I have to purchase another one to use for NMLS? In addition, users may need to pay for their credential, depending on which credential type they choose. Institutions will have the ability to pay the subscription fee on behalf of its users. See the request for public comment on proposed Federal Registry fees for further information. Yes, users will need to pay an annual subscription fee of $55 for each NMLS user account that requires two-factor authentication. When should I obtain my credential and which type of credential will be required?Ĭredentials can be obtained on the Symantec website. See Quick Guide: Choosing a VIP Security Credential for more information about choosing a credential.ĭo I have to pay any fees for two-factor authentication? You are now ready to register your VIP Access within Internet Banking successfully register for Secure Code. The VIP Access icon will be displayed on your desktop. Registry users will be required to register and provide credentials to gain access to the system using SRR's contracted two-factor authentication vendor Symantec (formerly known as VeriSign). Users subject to two-factor authentication will have to acquire a credential directly from Symantec, pay an annual subscription fee to NMLS and register their credential with NMLS. Select the applicable option (Download for Windows or Download for Mac) Click Run and the Access App will be downloaded to your PC/Laptop/Desktop. Powered by By clicking accept, you understand that we use cookies to improve your experience on our website. Whitelist the VIP access app in your security software settings at the local and/or network level. Individual mortgage loan originators who only have access to their own personally identifying information will only need their system-generated user name and password to access NMLS. VIP Access versions 2.1.x and older have been decommissioned. Will each mortgage loan originator be subject to two-factor authentication requirements? step 4 Read and accept the license agreement step 5 When prompted, click Finish to complete the installation process.
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